If you have searched and do not find an agreement: Fair Work Commission publishes company agreements on this site. For customer order forms that are sent through Enterprise Bot, Enterprise Bot response credits are issued at their discretion, either as a result of future billing cycles or as a refund for any previously paid annual fees. For customer order forms that are transferred through a reseller, any response credits are issued in accordance with the agreement in force between the customer and the reseller. The Fair Work Commission can also help employers and workers negotiate with their New Approaches programme. Read more about The New Approaches on the Fair Work Commission website. Company agreements can be tailored to the needs of certain companies. An agreement must improve the overall situation of an employee in relation to the corresponding price or prices. If a job has a registered agreement, the bonus does not apply. However, for customers who have purchased Silver Services, Enterprise Bot responds based on the response times listed below. If Enterprise Bot is unable to meet response deadlines, the customer may be entitled to a response credit as described below. The Federal Headlines is a daily compilation of the stories you listen to on Federal Drive with Tom Temin. 4.1 For customers who have purchased Silver Services or Gold Services, customer may be entitled to a response credit as described below if Enterprise Bot cannot meet the response times associated with Silver Services or Gold Services (“Response Credit”).
4.2 Response Credits: The Customer has the right to obtain a Response Credit, provided that: 2.1 During the duration of the order form, Enterprise Bot makes available to the Customer the corresponding support services. . . .
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