Ad hoc agreements also lead to situations in which the company becomes dependent on a particular person in the activity of IT service providers. As there is no commitment beyond that, if there is a problem, the structure of the company`s systems is unknown to anyone who is not directly visible with the company. There is no way for the service provider to implement standards within the corporate technology structure or to document the environment as it is. Every support commitment will be with someone who doesn`t know the company, its platform architecture or any nuances that may exist. This results in an increased risk of unintentional disruption due to a lack of understanding of business structures or, for a long period of time, to the resolution of the current problem. It is probably not wise for the company to expect the IT service provider to manage a series of documentations for the business and to ensure that all technical resources of the IT service provider are familiar with the it systems of the customer activity if there is no common interaction other than ad hoc incidents. The reason for cheap IT service is therefore not realized because of the time it takes someone to familiarize themselves with the environment and the increased risk of other problems that arise unintentionally due to a lack of exposure to enterprise systems. Service contracts should not be time-limited. A month-to-month service contract offers the main advantages needed to make the network work well. Deadline-based service agreements must provide additional value through monthly and monthly agreements, for example. B fixed prices for the term. If a fixed price is not possible, a maturity agreement at the beginning of the agreement should lead to an escalation. The provision of hardware and software can also be included in the expiry agreement, bringing the assistance agreement closer to the entire outsourced IT model, which can free the company from old restrictions and depreciation cycles.
Ask a potential service provider for references of similar size or type of customers with whom they already interact. In principle, it may be advantageous to use services provided by providers that primarily, if not exclusively, operate under a service agreement. These companies perform their own capacity calculations based on the number of users and networks they support. In the overall profitability of businesses, few companies will employ more people than they need to achieve their goals. Therefore, if these companies were to evolve their capacity on the basis of the requirements of the service agreement, it is obvious that it would be inevitable that they would carry out ad hoc activities, that they would carry out ad hoc activities, that a capacity constraint would develop.
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